Refund Policy

Last Updated: August 3, 2024

At VirtuServe Academy, we strive to provide the highest quality training and support to ensure your satisfaction. However, if you are not completely satisfied with your purchase, please review our refund policy below:

1. Refund Eligibility

You may request a refund under the following conditions:

• Before Course Access: If you request a refund within 7 days of purchase and before accessing any course materials, you will be eligible for a full refund.
• Within 30 Days of Course Access: If you request a refund within 30 days of accessing the course materials, you may be eligible for a partial refund. To be eligible, you must have completed less than 25% of the course and provide a valid reason for your request.
• Technical Issues: If you experience technical issues that prevent you from accessing course materials and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email us at support@virtuserviceacademy.com with the subject line “Refund Request.”

2. Provide Details: Include your order number, the course title, and a detailed explanation of your refund request.
3. Submit Your Request: Ensure that your request is submitted within the refund eligibility period outlined above.

3. Refund Processing Approval: Once your refund request is received, our team will review it and notify you of the decision within 7 business days.
Refund Method: Approved refunds will be processed using the original payment method. Please allow 5-10 business days for the refund to appear in your account.

4. Non-Refundable Items

The following items are non-refundable:

• Courses with Completed Materials: Courses where more than 25% of the materials have been accessed.
• Special Offers and Discounts: Any courses purchased with special offers, discounts, or promotional pricing may not be eligible for a refund.

5. Changes to the Refund Policy:

VirtuServe Academy reserves the right to modify this refund policy at any time. Any changes will be posted on this page, and the updated policy will apply to all new purchases.

6. Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact us at support@virtuserviceacademy.com  or visit our Contact us Page

Thank you for choosing VirtuServe Academy. We appreciate your understanding and look forward to supporting your learning journey.